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Service Delivery Co-ordinator

An exciting opportunity has now become available to join the Operations team in Service Delivery. This is a challenging role that is critical to the success of our business. This position is located at Bundoora Head Office.

Working rotating shift work this position is responsible for supervising the day to day operations of our Metropolitan Division.  Most importantly, this position is the first point of contact for our team of drivers, providing guidance, direction and support to assist them to perform their duties safely and provide exceptional customer service.

 

The successful candidate will need to display the following criteria:

  • Demonstrated commitment to safety
  • Excellent communication skills with strong leadership capability
  • Ability to prioritise workload whilst working under pressure in a fast-paced environment
  • Proven organisation and problem solving ability
  • Strong customer service focus
  • Demonstrated ability to work autonomously and as part of a team
  • Strong work ethic with a commitment to continuous improvement
  • Ability to oversee day to day activities of the driver group
  • Demonstrated ability to conduct initial investigation conversations with drivers and collate evidence to be escalated to management
  • Strong focus on compliance to meet the business’ obligations.
  • Reliable and flexible due to the rostered work hours over a 7 day period
  • Intermediate Microsoft Word, Excel and Outlook knowledge
  • Commitment to work in accordance with company policies and procedures
  • Previous exposure to high volume transport operational supervision would be an advantage

    To apply for this role, please forward a one page summary of relevant experience to Chelsea Robbins, Recruitment Advisor by Friday the 9th of November 2018. 

    (email: careers@dysongroup.com.au)

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Files must be less than 2 MB.
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Files must be less than 2 MB.
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Files must be less than 2 MB.
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