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Full Time Customer Service Representative

We are looking for a highly motivated, empathetic, and passionate communicator. Someone who is genuinely excited to help customers and can quickly establish rapport and build relationships.
A natural problem solver who can identify and assess customers’ needs, resolve complaints and achieve positive outcomes.
If this sounds like you…. then you could be a great fit for our team!

About us:
The Dyson Group of Companies is a family owned organisation providing quality coach and bus services across Australia for more than 68 years.
As part of a constantly evolving industry, Dysons has over 800 employees located at our head office and Reservoir Depot, as well as over 350 employees located at remote sites throughout Victoria and New South Wales.
Our Head office based in Bundoora is seeking an experienced Customer Service Representative to join our Charter Reservations Team. This is a fulltime, permanent position with immediate start.
What we can offer the right candidate:
This is a great opportunity to join a fast-growing dynamic team. Offering a fantastic working environment with a family friendly, supportive and inclusive culture.
Great staff benefits – including above award rates, health support services, flexible work arrangements.
Modern new facilities including onsite café. Located in Bundoora in the northern suburbs of Melbourne, close to Uni Hill outlets, public transport and ample onsite parking.
The Role:
As a Customer Service Representative, you would be responsible for:
• Responding to inbound calls and emails from customers.
• Maintaining accurate and complete customer records with a high attention to detail.
• Providing exceptional customer service resulting in positive outcomes.
• Location: Bundoora – on site parking available.
• Hours: Monday to Friday 8am to 5pm (Flexible work arrangements possible).
To be considered for this role you must have the following:
• Proven experience in a high paced Customer Service or Reservations role is essential.
• Excellent verbal and written communication skills and immaculate presentation.
• Highly developed computer skills (Word, Excel, Outlook & CRM systems).
• Ability to work in a fast-paced environment whilst also maintaining a high level of attention to detail.

How to apply:
If we had you at passionate communicator, please forward a detailed covering letter and resume to Eric Rebillard, Recruitment Advisor before Friday 11th December 2020 5 pm.
(email: careers@dysongroup.com.au)

Personal details
Resume / CV
Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
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